Refunds and
cancellations.

If you cancel before work starts

You get back everything you paid. If you paid online, the payment processor’s fee is not returned, because Flutterwave keeps it.

If you cancel after work has started

A deposit pays for the time and materials already spent on your job, so it is not refunded once work has started.

If you have paid more than the deposit and cancel part-way, you pay for the stage reached and the rest is refunded.

Deposits are set out in your quote: design jobs 70%, video one-offs 60%, weddings and shoots 50%, websites and apps 50%, 30% and 20% at milestones.

Weddings, shoots and events

The deposit secures your date, and I turn other bookings away for it. If you cancel, the deposit is not refunded.

You can move your booking to a new date once, at no charge, if I am free on the new date.

Revisions and finished work

Every package lists its revision rounds. If something is not right, say so during those rounds and it will be changed. Work you have approved as final is not refunded.

Frames and prints

Frames and prints are made to order. If an item is damaged or not what you ordered, tell me within 48 hours of collection or delivery, with a photo, and it will be remade at no cost.

Items cannot be returned for a change of mind once production has started.

Academy courses

Course fees are refunded in full if you cancel before the first class. Once classes have started, fees are not refunded.

Dogs and puppies

Terms for each puppy, including its health records and what happens if there is a problem, are agreed in writing when you buy.

Money spent for you

Printing, ad spend, domains, hosting, app store fees and other costs paid to other companies on your behalf cannot be refunded once they have been spent.

How to ask for a refund

Send your payment reference and the reason to WhatsApp +234 703 993 4163 or hello@100empire.com. I will confirm in writing what is due.

Refunds go back the way you paid: to your card or account through Flutterwave, or by bank transfer. It can take a few working days for your bank to show it.